Shipping and Delivery Policy

Last Updated: 01/01/2024

Thank you for choosing Ion Detective Agency. We are committed to providing reliable and efficient delivery of our services and products. Please read our Shipping and Delivery Policy carefully to understand the terms related to the delivery of our services and any associated products.

1. Scope of Services and Delivery

Ion Detective Agency primarily provides investigative and surveillance services, which may include digital reports, evidence, and other confidential information.
Any physical products, such as surveillance equipment or hard copies of reports, will be delivered as per the terms outlined in this policy.

2. Delivery Methods

Digital Reports and Evidence:
- Digital reports, images, and videos will be delivered securely via email or through a secure cloud platform.
- Clients will receive a notification once their digital files are available for download or review.
- Delivery time for digital reports may vary depending on the complexity of the investigation but will typically be completed within the agreed timeframe specified in the service contract.
Physical Deliverables (If Applicable):
- For physical evidence, documents, or surveillance equipment, standard courier or registered mail services will be used.
- Shipping will be done through reputable courier partners to ensure secure and timely delivery.
- Tracking information will be shared with the client after dispatch.

3. Delivery Timelines

Digital Reports and Services:
- Reports and findings are typically delivered within 3 to 5 business days after the completion of the investigation.
- In cases of complex investigations or unforeseen circumstances, delivery timelines may extend, and the client will be informed accordingly.
Physical Products:
- Delivery timelines for physical items may vary between 5 to 10 business days depending on the delivery location and courier service.
- Remote or international delivery may take additional time based on customs and shipping protocols.

4. Shipping Fees

Digital Deliverables:
- No shipping fees apply to digital reports, as they are delivered electronically.
Physical Products:
- Shipping fees for physical products will be calculated at the time of order placement and added to the final invoice.
- Clients will be informed about the estimated shipping costs before confirming their purchase.

5. International Shipping

Ion Detective Agency offers international shipping for physical products where applicable.
Any customs duties, taxes, or additional charges imposed by the destination country will be the responsibility of the recipient.

6. Order Processing and Confirmation

After order confirmation, clients will receive an acknowledgment email with the estimated delivery date.
For physical shipments, clients will receive a tracking number to monitor the delivery status.

7. Delayed or Failed Delivery

Digital Reports:
- If clients do not receive digital deliverables within the stipulated timeframe, they should contact us immediately at info@iondetective.com.
- We will ensure prompt resolution and resend the necessary documents.
Physical Shipments:
- If the delivery of physical products is delayed due to unforeseen circumstances, clients will be informed immediately.
- In case of non-delivery or damage during transit, we will investigate the issue and provide a suitable resolution.

8. Returns and Refunds for Physical Products

Returns and refunds for defective or damaged physical products are handled under our Refund and Cancellation Policy.
Clients should notify us within 3 business days of receiving the product in case of any issues.

9. Contact Information

If you have any questions or concerns regarding our Shipping and Delivery Policy, please get in touch with us at:

Ion Detective Agency
Email: info@iondetective.com

✅ Note: This policy should be reviewed periodically and updated as necessary to ensure compliance with applicable laws and regulations.