Refund Policy
While availing any of the payment method/s available on the Platform, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
- Lack of authorization for any transaction/s;
- Exceeding the limit as mutually agreed between you and your bank;
- Any payment issues arising out of the transaction, or,
- The decline of the transaction for any other reasons.
MODES OF DIGITAL PAYMENTS
We accept payments digitally by way of:
- Users can make instant bank-to-bank payments and pay money using mobile number, bank account and IFSC code, Aadhaar number or virtual payment address.
- Banking Cards: Such as credit, debit and prepaid cards. Including but not limited payment through RuPay, Visa, MasterCard.
Netbanking
- Wallets
- UPI
Your bank may charge such fees as processing and, or, service charge for transactions undertaken by You from any of the aforementioned modes of payment.
SERVICE FEE
- A fee will be levied on the Users for availing Our Services (Service Fee), as per the choice of associates and packages from our platform.
- All payment for the services shall be payable to Ion Detective in the following manner where:
- 50% of the Service Fee shall be paid before the commencement of the investigation;
- This Service Fee is non-refundable.
- Any consultancy or appointment fees and associated expenses which are not envisaged in the package selected by the User, such will be charged by Ion Detective additionally.
- Packages cost may vary as per location and requirement.
DEFAULT OR DELAY IN PAYMENT
All such Users of Our Platforms who wish to avail our Services, will be required to make an upfront payment of 100% of the fee. The payment will be made by using any of the aforementioned modes of payment as detailed in this Policy. The fee is exclusive of applicable taxes.
FAILED PAYMENTS
- Any payment made by you, but not received by Us, will be treated as a failed payment.
- On knowledge of the payment fails, you will forthwith inform us by writing to us at info@iondetective.com and contacting us at 95405 41044. The intimation of failed payment must be accompanied by the attempt of payment evidencing debit of the fee and the subsequent notice of failure of payment and or any refund of fee made to you.
- In the event, we obtain knowledge of the payment failure We will inform you by writing to you at the registered email id.
- Within 7 days of notice of failed payment, you will initiate the payment of the fee and notify us of the successful payment being made. In the event we do not receive the payment within 7 days of the first failed payment, we will treat this as a default or delay in payment.
REFUND OF PAYMENT
All payments made to us is non-refundable.
Refund Policy
Refunds will be credited within 7 working days to the original payment method.
