REFUND & CANCELLATION POLICY

1. Nature of Services

Ion Detective provides professional investigation, consultancy, and due diligence services, including but not limited to marital investigations, corporate investigations, employee verification, background checks, surveillance, and related consultancy services.

All services offered are effort-based professional services.
Ion Detective does not guarantee any specific outcome, confirmation, evidence, or result, as investigation outcomes depend on multiple external factors beyond the company’s control.

2. Advance Payment & Allocation of Resources

All payments made by the client are treated as advance professional fees towards:

• Case assessment and planning

• Allocation of investigators and manpower

• Operational readiness and logistics

• Time, expertise, and administrative costs

Once payment is received, resources are reserved, and work may begin immediately, even if a field investigation is scheduled later.

3. No-Refund Policy After Initiation

Once the investigation, consultation, or any preparatory work has been initiated, all fees paid shall be strictly non-refundable under any circumstances, including but not limited to:

• Client dissatisfaction with findings or outcome

• Partial, limited, or no evidence obtained

• Client changing their decision or withdrawing the case

• Case being resolved independently by the client

• Delay, non-cooperation, or incorrect information provided by the client

• Subject becoming unavailable, untraceable, or unapproachable

• Legal, environmental, or field constraints

Payments are made for professional efforts and resources, not for guaranteed results.

4. Cancellation Before Initiation

A refund may be considered only if the service has not been initiated, subject to:

• Internal verification

• Management approval

• Deduction of administrative and processing charges (if applicable)

Ion Detective reserves the sole right to determine whether the service has been initiated.

If a refund is approved in such exceptional cases, it shall be processed within 7 working days to the original payment method.

5. No Obligation to Hold Services

If the client fails to respond, cooperate, or provide required inputs after making payment, Ion Detective shall not be obligated to keep the service on hold indefinitely.
Such cases shall not qualify for any refund.

6. Payment Failures & Banking Issues

Ion Detective shall not be held responsible for any loss, delay, or failure of payment due to:

• Bank authorization issues

• Payment gateway errors

• Exceeding bank or card limits

• Technical or network failures

• Declined or reversed transactions

Any charges levied by banks, card issuers, or payment gateways shall be borne solely by the client.

7. Taxes & Additional Charges

All service fees are exclusive of applicable taxes unless stated otherwise.
Any additional consultancy, field expenses, or services not included in the selected package shall be charged separately and are non-refundable.

8. Dispute Classification

Any dispute arising from services rendered by Ion Detective shall be treated as a professional service or commercial dispute, and not as digital fraud, cheating, or misrepresentation, provided the terms of this policy and the service agreement are followed.

9. Client Acceptance

By making a payment to Ion Detective, the client:

• Confirms that they have read and understood this Refund & Cancellation Policy

• Agrees that investigation services are effort-based with no guaranteed outcomes

• Accepts that fees are non-refundable once work begins

Note:– Investigation services are professional efforts only; results are not guaranteed, and fees are non-refundable once work is initiated.