Refund Policy
Once a client makes a payment for the selected service, it is understood that the service has been reserved and resources allocated accordingly. If the client does not respond or communicate within one month of payment, and later approaches after this period, the amount paid will be considered non-refundable. Additionally, if the client changes their mind, no longer requires the service, or the case has been resolved independently, the fee will not be refunded under any circumstances. However, the client may choose to avail the service within one month from the date of payment. Beyond this period, the company will not be liable to provide a refund or the service.
While availing any of the payment method/s available on the Platform, we will not be responsible or assume any liability, whatsoever, in respect of any loss or damage arising directly or indirectly to you due to:
- Lack of authorization for any transaction/s;
- Exceeding the limit as mutually agreed between you and your bank;
- Any payment issues arising out of the transaction, or,
- The decline of the transaction for any other reason.
MODES OF DIGITAL PAYMENTS
We accept payments digitally by way of:
- Users can make instant bank-to-bank payments and pay money using their mobile number, bank account details, IFSC code, Aadhaar number, or virtual payment address.
- Banking Cards: Such as credit, debit, and prepaid cards. Including but not limited to payment through RuPay, Visa, and MasterCard.
Netbanking
- Wallets
- UPI
Your bank may charge such fees as processing and/or service charges for transactions undertaken by you from any of the aforementioned modes of payment.
SERVICE FEE
- A fee will be levied on the Users for availing Our Services (Service Fee), as per the choice of associates and packages from our platform.
- All payments for the services shall be payable to Ion Detective in the following manner:
- 50% of the Service Fee shall be paid before the commencement of the investigation.
- This Service Fee is non-refundable.
- Any consultancy or appointment fees and associated expenses not included in the package selected by the User will be charged by Ion Detective additionally.
- Packages cost may vary as per location and requirement.
DEFAULT OR DELAY IN PAYMENT
All such Users of Our Platforms who wish to avail our Services will be required to make an upfront payment of 100% of the fee. The payment will be made by using any of the aforementioned modes of payment as detailed in this Policy. The fee is exclusive of applicable taxes.
FAILED PAYMENTS
- Any payment made by you, but not received by Us, will be treated as a failed payment.
- On knowledge of the payment fails, you will forthwith inform us by writing to us at info@iondetective.com and contacting us at 95405 41044. The intimation of failed payment must be accompanied by the attempt of payment, evidencing debit of the fee, and the subsequent notice of failure of payment, and or any refund of fee made to you.
- In the event, we obtain knowledge of the payment failure, we will inform you by writing to you at the registered email address.
- Within 7 days of notice of failed payment, you will initiate the payment of the fee and notify us of the successful payment being made. In the event we do not receive the payment within 7 days of the first failed payment, we will treat this as a default or delay in payment.
REFUND OF PAYMENT
All payments made to us are non-refundable.
Refund Policy
Refunds will be credited within 7 working days to the original payment method.
